Compassionate and respectful workplace cultures
A compassionate and respectful workplace culture creates the conditions for staff to thrive in their roles. It is an inclusive working environment in which staff are well led, treated with civility and listened to, and their safety is prioritised.
A range of factors influence workplace culture. Find information and resources below to support your work on some of these factors.
Leadership and management
Leaders and managers have a critical role in building and maintaining compassionate workplace cultures. The following resources are designed to assist staff with their leadership and management responsibilities.
Line Management Staff Standard
In July 2026, DHSC and NHS England launched six NHS Staff Standards, including a line management standard that asks organisations to prioritise supportive, fair, developmental and compassionate line management, enabled by employer support for line managers to help staff to perform well, feel valued and fulfil their potential.
The NHS Staff Standards are mandatory for secondary care organisations and should be implemented in partnership with trade unions. They represent the minimum standard of provision all staff should expect to receive from their employer.
The SPF was engaged in the development of the NHS Staff Standards and will continue to engage with DHSC and NHSE colleagues on their national implementation and oversight. Read our statement of support.
Leadership and Management Framework
In July 2026, NHS England launched a practical framework to ensure there is a consistent foundation for the development of clinical clinical and non-clinical leaders and managers across all levels. The framework sets out clear expectations for managers and leaders, including what good looks like, and includes guidance to help people to succeed and advance in their careers. It includes:
- the leadership and management code - principles and behaviours required of all NHS leaders and managers
- the leadership and management standards - required competencies across all levels
- a self-assessment tool.
The SPF Workforce Issues Group was engaged in the development of the framework. Modular online learning and a 360° feedback tool are expected to launch in due course.
