Building positive workplace cultures in the NHS
Civility and respect toolkit
In January 2021, NHS England and NHS Improvement (NHSEI) launched the following resources.
- Supporting our staff: a toolkit to promote cultures of civility and respect (pdf). There was a commitment in the NHS People Plan 2020/21 for NHSEI to make this toolkit available to NHS organisations to support their work in promoting cultures of civility and respect. The national SPF was involved in the development of the toolkit.
- Condensed version of the full toolkit (pdf).
- Civility and Respect Animation - NHS England 2023 which sets out the purpose of the civility and respect toolkit and gives an overview of how it can be used.
- Cost of bullying calculator and diagnostic tool (excel macro-enabled workbook, May 2022). To access this tool, download the file, save it with a different name, close it down, and re-open it with a different name.
- Guidance on commissioning external consultants (pdf) to review bullying and harassment in NHS organisations.
For more information on the toolkit to promote cultures of civility and respect, please contact NHS England.
Make or Break: Incivility in the workplace
Incivility in the workplace can have a detrimental effect on staff and patient safety. Epsom and St Helier University Hospitals NHS Trust new video shows how incivility can negatively impact on staff working in the NHS and the positive benefits of active kindness. Watch the video below.
SPF call to action review report published
In July 2019, Creating a culture of civility, compassion and respect was published. This report sets out the activity carried out by the SPF and partner organisations since the launch of its tackling bullying in the NHS call to action and SPF priorities for year three.
