The judges agreed that the One Team project from St George's Hospital had high integrity and tremendous passion - a unanimous verdict that this was an exemplar entry.
|"One Team is about giving great service to our colleagues and treating each other with respect." Jane Pilgrim, Staff side chair|
Disappointing staff survey results which showed an increase in bullying between colleagues persuaded St George's that urgent action needed to be taken. With help from a consultancy, the One Team
project was set up to gain information from patients and staff about problems in the hospital and then to listen to their ideas for improvement.
The One Team board, which included 50% staff side representatives and the other half HR and management agreed five service attitudes:
- I chose the right attitude
- We are all saving lives
- I listen and share
- I show I care
- I am a professional
- I make a difference
The trust decided to focus on training staff as ‘service partners’ in three departments: estates and facilities, outpatients and theatres.
Staff side are now using any opportunity they can to spread the word about the project and engage all staff. Unions have been running road shows within departments and inviting managers and medical staff along. The trust is also planning to train about 30 to 40 trainers to deliver the One Team training.
A full case study is available on the One Team project, which includes background to the scheme, progress so far, anticipated outputs and how they plan to take it forward into the future.
Further information and contact details are available from:
Jane pilgrim, staff side secretary firstname.lastname@example.org
Alan thorne, director of transformation email@example.com